Tracey is built and run by a small team in Accra. We read every email — usually within a day, always within three.
By topic
Help & Support
Stuck on something? Statement won't parse? Account issue?
help@tracefinance.app
Billing
Subscription questions, refunds, receipts, Paystack issues.
billing@tracefinance.app
Privacy
Data access, deletion requests, GDPA-related questions.
privacy@tracefinance.app
Security
Vulnerability reports, suspicious activity, account compromise.
security@tracefinance.app
Press & Partnerships
Media enquiries, integrations, business development.
hello@tracefinance.app
Legal
Terms of service, contracts, legal notices.
legal@tracefinance.app
By post
Tracey
Accra, Ghana
Response times
- Help & Billing — within 1 business day.
- Privacy & Legal — within 14 days (per Data Protection Act).
- Security reports — within 48 hours.
- Everything else — within 3 business days.
Frequently asked
Before emailing, check whether your question is answered in our docs:
- Privacy Policy — how we handle your data.
- Terms of Service — the rules of using Tracey.
- Security — how we protect your data.